Refunds and returns
All orders are placed on the Website, following the instructions communicated on the site for this purpose.
Right of withdrawal (refund)
All Products delivered in mainland France and abroad cannot be reimbursed according to the law article L221-28 of the consumer code , for example Products having been the subject of personalization on request of the Buyer. Please note that the earrings will neither be returned in the case of a refund, nor exchanged for hygiene reasons .
For headbands and bun picks, the Buyer's desire to be reimbursed must be communicated to customer service by email at firstname.lastname@example.org.
For the headband and the bun picks, the buyer has a right of withdrawal of fourteen 14 calendar days from the date of receipt. During this period, the Buyer may return the Products to the address specified below, without having to provide reasons. The Buyer may return the Products to maisonabben.com by La Poste either by Tracked Letter (no insurance in the event of loss but with a tracking number) or by Colissimo Suivi (with insurance and tracking number). He must communicate the tracking number of the package as soon as possible by email to email@example.com.
Return costs via the Post Office or other carrier are the sole responsibility of the Buyer with the exception of a Product defective upon receipt, or an error when sending the Product. maisonabben.com will reimburse the Buyer for returned Products only (shipping and package processing costs remain the responsibility of the Buyer) , subject to compliance with the conditions mentioned above.
Reimbursement of purchased products made by:
- Stripe (by bank card/credit card via the SHOPIFY module), reimbursement will be made to the account of the bank card that made the purchase only. Please note that the transaction fees for the original SHOPIFY payment are not refundable.
No product exchange is possible through the maisonabben.com website.